Welcome to Home Ninjas! We are committed to safeguarding the privacy and security of our users' personal information. This Privacy Policy outlines how Home Ninjas, a provider of domestic services including cooks, maids, babysitters, and patient care professionals, collects, uses, and protects your information when you access our website or avail of our services on a part-time or full-time basis.

By using our website and services, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We may collect the following types of personal information from users:

• Personal Identification Information: Name, address, email, phone number, and other contact details.

• Service Information: Preferences for domestic services (e.g., cook, maid, babysitter, patient care), working hours, and location requirements.

• Payment Information: Credit card details or bank account information for payment processing.

• Communication Records: Any communication or inquiries made through our website or customer service channels.

• Employment Information: For service providers (e.g., cooks, maids, babysitters), we may collect information such as employment history, qualifications, and references.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

• To facilitate and manage bookings for domestic services.

• To communicate with customers regarding their service needs.

• To process payments and manage financial transactions.

• To improve our website, services, and customer support.

• To verify the identity and background of service providers.

• To comply with legal requirements and resolve disputes.

3. Information Sharing and Disclosure

We may share personal information with third parties under the following circumstances:

• With Service Providers: We share customer information with domestic service providers (e.g., cooks, maids) to facilitate the requested services.

• With Payment Processors: To process payments securely, we share payment-related information with third-party payment gateways.

• For Legal Reasons: We may disclose information if required by law, regulation, or legal process (e.g., in response to a court order).

• Business Transfers: If Home Ninjas undergoes a business transition, such as a merger or acquisition, customer information may be transferred as part of the transaction.

4. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include encryption, firewalls, and secure servers. However, please note that no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. You may request the deletion of your data by contacting us, subject to certain legal obligations.

6. Your Rights

You have the following rights regarding your personal information:

• Access and Correction: You may request access to the personal data we hold about you and request corrections if needed.

• Data Portability: You may request a copy of your data in a machine-readable format.

• Data Deletion: You may request the deletion of your data, subject to legal obligations.

• Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.

To exercise any of these rights, please contact us at [Insert Contact Information].

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance the user experience. Cookies help us track user preferences and improve our website's performance. You can control cookie preferences through your browser settings.

8. Changes to this Privacy Policy

Home Ninjas reserves the right to update or modify this Privacy Policy at any time. We will notify users of significant changes by posting the updated policy on our website with a new effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Home Ninjas (Brahmakashyap Home Services Pvt Ltd)
Solitaire Apartment, Kondapur, Hyderabad
Email: support@homeninjas.in
Phone: 7842788405

This Privacy Policy ensures that your personal information is handled responsibly and securely while using Home Ninjas' services. This privacy policy has updated on 20/12/2024.